Contact Us

The USMLE Consult team strives to deliver you the best possible USMLE test preparation and simulation experience for Step 1, Step 2, and Step 3 exams, built on Elsevier's world-class content, and enhanced by our comprehensive Technical Support and Customer Service teams.

Send Feedback

We truly value your honest feedback - good, bad or indifferent - and will act on as much as we can to improve your experience. Use the form below to tell us what you think, or raise a query about our site. Whether you're having trouble activating a PIN from your Prep Pack, find an error on one of our pages, or just want to comment on our product, we want to hear what you have to say.

Have a question or comment that's not covered in the feedback form below? Scroll down for additional details on how to contact our Customer Service, Technical Support, and Editorial teams. Or, use our Rep Locator to find your local Elsevier sales representative best suited to meet your needs.

* Required Fields

Customer Service

To speak to a member of our Customer Service team, call Monday through Friday, 7:30 AM to 7:00 PM CST.

Inside the US: (800) 401-9962
Outside the US: +1 (314) 995-3200
Fax: +1 (314) 997-5080
Postal: Elsevier Inc., 3251 Riverport Lane, Maryland Heights, MO 63043, USA

Technical Support

If you're having difficulty using our site or activating a PIN from your Prep Pack, contact our Technical Support team.



If you have a question concerning the question or remediation content, or about our content contributors, contact our Editorial team.


Rep Locator

To purchase individual subscriptions to USMLE Consult, go to Purchase for instant access to the Review Plan that fits your needs.

To purchase a USMLE Consult Prep Pack, go to to choose the Pack that's right for you.

To purchase USMLE Consult for groups, classes, programs, or other situations, Elsevier Health Sciences' professional sales representatives are ready to serve you. To locate a representative best suited to handle your particular business or professional needs, please select the appropriate category below.

Medical Students, Residents, Clinicians, & Practitioners
Visit to enter your zip code and find the Professional Print & Electronic Product Sales Rep in your area to assist with individual and residency program group sales.

Contact Elsevier's Faculty Support team at (800) 222-9570 or e-mail to request preview access, or to require or recommend USMLE Consult for your class.

Librarians & Medical Schools
Contact our Institutional Electronic Sales team at to inquire about large-group and institutional access to USMLE Consult.

Retail/Wholesale Customers
Contact our Bookstore Relations team at (800) 325-4177 or visit VirtualE (requires login and password).

E-mail if you are interested in integrating USMLE Consult with your software applications, to enhance your web offerings, or simply to list within your website for redistribution.

E-mail or call (800) 325-4177 ext. 4979 for Government (County, City, Local), State, Federal, Correctional Institutions, and the Military.

E-mail to inquire about opportunities for Pharmaceutical companies or their agents.